Who do I contact?
Contacts - Who to contact for what?
Issues with an order you placed with a representative:
Contact your sales rep. Our phone menu has a convenient directory that you can use to reach specific extensions and/or departments. The most common extensions will be JD (101) and Fred (104).
Issues with a web order:
Contact the parts department. They are Option 1 on the phone menu.
Need an RMA:
If you ordered with a rep, contact your rep. If it was a web order, contact shipping. If shipping isn't available, contact Parts (Option 1).
Credits or refunds:
If you ordered with a rep, contact your rep. If it was a web order, contact shipping. If shipping isn't availabe, contact Parts (Option 1). Accounting does not process credits or refunds.
Issues with the website:
Contact the IT department. Option 4 or extension 102.
Accounts payable questions:
Contact accounting. Option 3 or extension 112. Accounting does not process credits or refunds.
Tags: contacts