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Quick Reference: Pricing | Replacement Parts | Privacy | Payment Methods | Returns and Refunds

PRICING POLICY

All prices are subject to change without notice. All of our parts information is as accurate as possible, but occasionally the price or the part numbers may be changed by the manufacturer and some become obsolete. Our database incorporates these changes on an ongoing basis, but at times the changes happen before we have a chance to update the web site. Some weights listed are approximations based on price and your actual shipping charges may vary slightly. We will contact you if there is a large difference (over $5) between the quoted shipping price and our actual charges to ship the items you buy. Actual restocking fees in the event of cancellation or return are the responsibility of the customer for all special orders. If you are returning a part to us, you must include the original packaging. Marine Parts Express will make every effort to fill your order and will notify you of any part which we are unable to provide to you in the event of low stock, no stock, or discontinued items.

REPLACEMENT PART POLICY

Superseded Numbers

Part Supersession, (RPL – Replacement) and New Part Numbers

Marine engine and transmission manufacturers often supersede their part numbers.

At times, the change is because there has been an engineering change or some improvement to the part.  Other times it is due to a change in the vendor that actually makes the parts (or supplies components to the manufacturer).  And sometimes, though not very often, it appears to be a way for a manufacturer to have an unannounced price increase on a certain classification of part numbers.

Many manufactures will have multiple changes on a single part number. While we attempt to show these replacements in our system by marking it as a “RPL” part along with the new part number, often the part numbers change so frequently that we don’t always catch the supersession.  As an example, for the month of May, Volvo Penta had approximately 3,500 part number changes alone.

On the issue of keeping the old original part numbers on the web site we have had many discussions on this issue. On the one hand we don't like to mislead people that we have parts when we don’t have them (or at the original low price), but on the other if we don't keep the part numbers on the site then when people try to find their old part number it won't come up and they won't know that the part has superseded (often a part will supersede into multiple parts or multiple different parts depending on the engine).

And on the other hand (third hand, I know), we often have the older rarer parts in our stock (or have had them recently) or can find them at reasonable prices. Again it is difficult to express all these options on the system as there are so many variables.

So the policy we have established is the follows:

  1. We keep all the older part numbers on the site so people can find them and attempt to keep up-to-date with all the supersessions (there are hundreds of them every couple of weeks).  The part numbers that have been replaced have "RPL xxxxxx (the new part number)”.
  2. If we have the original part number and have paid the original cost for it, we charge the original retail price or perhaps a little less.
  3. If we have purchased the original part number from somewhere we use our actual purchase price plus our standard mark up.
  4. And finally, if we can’t find the part under any OEM part number, we will attempt to find an aftermarket version that might work.
  5. In any of above cases, the customer will be notified of the changes before the order is processed.

PRIVACY POLICY

We have taken extraordinary care to be as sure as humanly possible that your information only goes where you intended. If you post items on our bulletin boards, they are public domain and may be viewed by any visitor to our site. There is no expectation of privacy there or in our classifieds. Content may be removed if it does not pertain to our site or is deemed offensive. For orders, all of your information will remain private and confidential. Your financial information, including credit card numbers, are transmitted over secure sockets links and your browser should indicate this (sometimes with a little padlock for example). We take care internally to be sure that once retrieved from our web site, your information remains private.

Marine Parts Express will not use your personal information other than for the purpose for which it was submitted without your consent. We use personal information to process orders and contact our customers periodically. We also offer a newsletter which you may opt out of at any time by sending an e-mail request to unsubscribe@marinepartsexpress.com.

We will also release personal information to appropriate governmental authorities as follows: if release is required by law (for example by subpoena or pursuant to the Patriot Act), by regulation, or when requested by a government agency conducting any investigation or proceeding; if our records indicate a company may be engaged in fraudulent activity or other deceptive practices that a governmental agency should be made aware of; or if your communication suggests possible harm to others. We also cooperate with credit card companies who investigate fraud claims.

If your personal information changes, please e-mail us with the new information. We will work to make the change as quickly as possible.

Our web site is not set up to track, collect or distribute personal information not entered by its visitors. Our site logs do generate certain kinds of non-identifying site usage data, such as the number of hits and visits to our site. You may notice that we report the number of international visitors to our site for example.

If you have any questions or concerns regarding our privacy practices, I invite you to contact us directly, either by phone or e-mail. Our telephone number in Maine is (207) 882-6165. You may send e-mail on this issue to us directly at info@marinepartsexpress.com. Thank you for taking the time to let us explain our privacy policy.

PAYMENT METHODS

We have five methods of payment:

  1. You can contact us directly and arrange payment by phone. Call us toll-free at 877-621-2628. International callers use 207-882-6165.
  2. You can order on line through our web site. Once we receive your order, we will match it with the quote on our system and process the order.
  3. You can e-mail us the shipment and payment information. We recommend your credit card expiration and CV2 code be in one e-mail and the actual credit card number be in a second, separate e-mail. Please reference the part number and the quote number if you have one.
  4. You can e-mail your delivery information to us and use the PayPal option on our web site.
    • To pay the balance due, use the PayPal link on our web site menu. Visit our web site and from the Home page, mouse-over the second tab from the left at the top marked Parts Cart. A drop-down menu will appear. Select the PayPal link which is on the second line of the list. See image to right.
    • When you click on it, you will be able to log in to your PayPal account and enter an amount to send to us. If you do not have an account with PayPal, you may create one at that time. Please be sure to include your order/quote number in the “Description” section (top, left corner) of the payment page.

WIRE TRANSFER INSTRUCTIONS

You can WIRE TRANSFER the money to us directly to our bank and then e-mail shipment particulars. 

Please include the following information on your wire transfer form. If you do not include both the invoice number and the name you used when placing your order, your order will be delayed:

  1. INVOICE NUMBER/S (a six digit number beginning with a 2, example: 243195)
  2. THE NAME YOU USED WHEN PLACING THE ORDER (FIRST NAME, LAST NAME, and/or COMPANY NAME)
    • For Domestic Wires originating within the U.S.A. please use the following:
    •  
    • First National Bank of Damariscotta
      P.O. Box 940
      Damariscotta, ME 04543 U.S.A.
    •  
    • Marine Parts Express
      65 Dodge Road
      Edgecomb, ME 04556 U.S.A.
      Account # 26168619 Routing # 011201830
    •  
    • For International Wires originating from outside the U.S.A. please use the following:

      ***Click for an example (Spanish)/(English)

      • There is an additional section that needs to be included due to new banking regulations and an arrangement that our bank, The First has with Key Bank for international transactions. Every bank has a slightly different form for their international wire transfers, but what many banks do is to fill in the normal sections with The First information as the Beneficiary and the Key Bank information as the Beneficiary Bank and then put the Beneficiary Account Details under the special instructions section (sometimes called additional information or further instructions).  The important thing is to have all three sections worth of information on the wire transfer document (or on-line form).
      •  
      • BENEFICIARY:
        The First NA
        P.O. Box 940
        Damariscotta, ME 04543 U.S.A.
        Account Number: 199681001947
      •  
      • BENEFICIARY BANK (INTERNATIONAL BANK)
        Key Bank
        4910 Tiedeman Road
        Mailcode OH-01-51-0641
        Cleveland, OH 44144 U.S.A.
        Swift: KEYBUS33
      •  
      • BENEFICIARY ACCOUNT DETAILS:
        Further Credit:
        Marine Parts Express
        65 Dodge Road
        Edgecomb, ME 04556
        Account Number: 26168619

      RETURNS AND REFUNDS

      Return Policy:

      • All returns must be authorized by a Marine Parts Express representative prior to sending it back. Please visit http://www.marinepartsexpress.com/contact.html for contact information.
      • All returns must be within 30 days of original purchase in order to receive a full refund.
      • All returned parts must be in their original unused condition and in the original packaging to receive a full refund.
      • Electronic parts may or may not be eligible for a refund.
      • Shipping costs are of the responsibility of the customer, unless otherwise stated by one of our representatives.
      • All returns are subject to a restocking fee, unless otherwise stated by one of our representatives.
      • All returns must include the copy of the invoice.
      • Please allow up to 30 business days after Marine Parts Express receives your return for you refund to be processed.
      • Marine Parts Express is not responsible for any damages that may occur during transport. If we determine that the quality of packing was inadequate and the item was damaged, we may refuse the refund. Please visit’s FedEx’s packing recommendations here: http://www.fedex.com/us/service-guide/our-services/package-shipment/index.html

      Recommended:

      • Please retain a copy of your return tracking number for future reference.
      • Please include a note describing the reason of the return.

       

      Shipping Address:

      • Please send returns to the following address:
        Normal Returns Core Returns Warranty Returns
        Marine Parts Express
        Attn: Returns
        65 Dodge Rd
        Edgecomb, ME. 04556
        USA
        Marine Parts Express
        Attn: Core Returns
        65 Dodge Rd
        Edgecomb, ME. 04556
        USA
        Marine Parts Express
        Attn: Warranty Returns
        65 Dodge Rd
        Edgecomb, ME. 04556
        USA

         

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